Telephone: 01904 629675
Address: Blake House, 18 Blake Street, York YO1 8QG (since 1st September 2016)
We would prefer you to contact us by e-mail in the first instance, but you may also use the postal address or telephone number quoted above.
Please note that we do not handle queries about Friends Life Group insurance or pension policies – including those issued under the name of Friends Provident.
If you do choose to contact us by telephone please note that at busy times and outside of our office hours of Monday to Friday 9.00 am to 5.00 pm you may leave a message and we will get back to you as soon as possible.
We strive to provide a high level of customer service, and be responsive to the needs of enquirers, applicants and grantholders, within the resource constraints we have to operate to. However, should you be unhappy with the way your enquiry has been handled, or the way your funding application or grant is being administered, please raise this with the member of Foundation staff who has been dealing with your case in the first instance, who will try to put things right.